Shipping policy
Last updated: 25/07/2026
At AZLÏA, we prioritise efficient shipping to ensure your order reaches you promptly. Please review the following guidelines for our shipping and delivery process.
1. Processing Time
Orders are processed within 1 business day (excluding weekends and public holidays) after full payment is received. You will receive a confirmation email once your order has been processed.
Same Day Shipping orders must be placed before 12:00 GST on a business day. Orders placed after the cut-off, or on weekends and public holidays, will be dispatched the next business day.
2. Shipping Costs
Shipping is charged at a flat rate based on your delivery destination and the shipping method you select. The exact cost is shown at checkout before you confirm your order.
3. United Arab Emirates
| Method | Delivery Time | Rate |
|---|---|---|
| Next Day Shipping | Next business day | Free |
| Same Day Shipping | Same business day (order before cut-off) | AED 35 |
4. GCC
Bahrain, Kuwait, Oman, Qatar and Saudi Arabia.
| Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 3–5 business days | AED 130 |
| Express Shipping | 2–3 business days | AED 200 |
5. International
We ship to over 230 countries worldwide.
| Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 5–10 business days | AED 240 |
| Express Shipping | 3–5 business days | AED 300 |
Delivery timeframes are estimates and begin from the date of dispatch, not the date of order. They may vary depending on your location and courier delays.
6. Duties, Taxes & Customs
International orders may be subject to import duties, taxes and customs charges levied by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs processing may also extend delivery times beyond our estimates.
7. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email from info@azlia.ae containing a tracking number and a link to monitor your shipment.
Please note that tracking information may take a few hours to update after dispatch.
8. Address Accuracy
Please double-check your shipping address before placing an order. AZLÏA is not responsible for undeliverable orders or delays caused by incorrect or incomplete address details provided by the customer.
9. Shipping Restrictions
Certain products may have shipping restrictions depending on your location. Any limitations will be shown on the product page or at checkout.
10. Delays
Delivery timeframes are estimates and are not guaranteed. Due to current geopolitical conditions, some routes may experience delays outside our control.
Need Assistance?
If you have any questions about shipping and delivery, please contact us:
✉️ customercare@azlia.ae
Thank you for choosing AZLÏA.
