Return & Refund
Last updated: 27/07/2026
We want you to be satisfied with your purchase. Please review the conditions below carefully before requesting a return.
Important Notice
All approved refunds are issued as store credit in the form of a digital gift card. Refunds are not returned to the original payment method.
1. Return Window
Return requests must be raised within 7 days from the date of delivery. Requests received after this period cannot be accepted.
2. Eligibility & Condition Requirements
To qualify for a return, all of the following must be met:
- The item is unused, unworn, unwashed and in its original condition.
- The security strap is fully intact and attached.
- The original packaging is returned complete and undamaged.
If the security strap is removed, broken, altered or tampered with, the item will not qualify for return or refund under any circumstances.
3. Non-Returnable Items
The following are not eligible for return or refund:
- Sale or discounted items
- Customised or personalised items
- Items with removed, damaged or tampered security straps
- Items that are used, worn, washed, altered, damaged or mishandled
4. How to Request a Return
Once your order has been delivered, submit a return request through your AZLÏA account:
Log in to your account → Orders → Request Return, then follow the instructions provided.
Please do not ship an item back without an approved request, as unapproved returns cannot be processed.
5. Return Shipping
Return shipping is arranged by AZLÏA and charged to the customer as a flat fee, deducted from the store credit issued:
| Destination | Return Fee |
|---|---|
| United Arab Emirates | AED 50 |
| GCC & International | AED 120 |
Original shipping charges are non-refundable.
6. Inspection & Approval
All returned items undergo a quality inspection on receipt. A return is approved only if the item is clean, unused and unworn, the security strap is intact, and the packaging is complete and undamaged.
If the returned item does not meet these requirements, the return will be rejected and the item sent back to the customer at their expense.
7. Refund Method & Processing Time
Once a return is approved after inspection:
- A digital gift card is issued to the email address registered to your account.
- The gift card value is calculated as: item price paid, less the applicable return shipping fee.
- Gift cards may be used for any future purchase on the AZLÏA online store.
Please allow 7–14 business days for processing after approval. Gift cards do not expire unless otherwise stated.
8. Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty or is not the item you ordered, contact us within 48 hours of delivery with your order number and photographs of the item and packaging.
Items confirmed as damaged, faulty or incorrectly shipped are not subject to the return shipping fee. Please contact us at customercare@azlia.ae and we will advise on the resolution for your order. This does not affect your rights under applicable consumer protection law.
9. Exchanges
We do not offer direct exchanges. If you would like a different piece, please return the original item for store credit and place a new order.
If you need a different size of the same piece, contact us at customercare@azlia.ae before returning it and we will check availability and advise on the best way to proceed.
Need Assistance?
If you have any questions about returns or refunds, please contact us:
Thank you for choosing AZLÏA.
